myHealthCall
myHealthCall is a conceptual design of a mobile app for searching and communicating with healthcare experts via (video) calls and messaging.
Background
This is a UX design course project, guided by a tutor & mentor at the CareerFoundry.
Role: Product Owner, UX Researcher & Designer
Timeframe: Oktober 2019 - February 2020
Methodologies & Tools
Discover & Define
Understanding the market
Competitive Analysis
Business Requirements Document
Understanding the user
User Surveys and Interviews
Empathy & Affinity Maps
User Stories
Personas
User Journey & Flows
Ideate & Prototype
Developing potential solutions
Interaction Design
Information Architecture
Sitemap
Low/Mid-fidelity Prototyping
Validating the results
Moderated Usability Testing
Peer Reviews
Rainbow Spreadsheet
Refining the look
High-fidelity Prototyping
Developing a Visual & Emotional Design System
1 User Research
5 interviews have been conducted in person and via video conference - both with people living in a city and in rural areas. Many important and remarkable information has been collected during the interviews. Clustering these findings in affinity maps showed the first mutual needs & pains. The personas and their journey as a user are built on the insights gained from these results.
- User Interviews
- Empathy Maps
- Affinity Mapping
- Personas
- User Journey Maps
- User Flows
2 Interaction Design
In this phase of the project, a sitemap has been constructed based on user flows. The navigation structure is simple and showing the most important functionalities in the top navigation. The first ideas on the most important high-level features were sketched on paper using rapid prototyping. In the next step, a refined & interactive mid-fi prototype has been designed, in order to test the suggested solution with potential users.
- Sitemap
- Low-fidelity prototyping
- Mid-fidelity prototyping
3 User Testing
The goal of this study is to observe the interaction of first time users by measuring the learnability & their satisfaction while navigating through given tasks.
- Moderated User Tests
- Test Plan, Script & Report
- Video Recordings
- Affinity Mapping
- Rainbow Spreadsheet
4 Visual Design
Building up on these findings above, a design system has been created and the user interface has been visually refined step-by step with colours, grids, contrasts & further polishing on UI elements. The final design has been peer-reviewed, as well.
- High-fidelity Prototyping
- Emotional Design
- UI Design
- Accessibility
- Preference Tests
- Peer-Review
- Design System
Evolution of the Design
Peer-review
